Support

Send a ticket from the game (fastest)

Open Settings › Account › SUPPORT · CONTACT BASTION COMMAND. Pick a reason (Bug or crash, Lost progress or save, Purchase not received, Refund request, Tournament issue, Ads or rewards issue, Account or Player ID, Delete my account, Feedback or suggestion, Other), describe the problem, and add your email if you'd like a reply. You can attach a diagnostics snapshot (game version, platform, Player ID, tier, best waves, gems, coins, recent errors and device model), which helps us fix things quickly. You'll get a ticket reference such as BT-7K2QM9; quote it in any follow-up. If you're offline, the ticket is saved and sent automatically when you reconnect.

Refunds: if a refund is issued, your game will be restored to how it was just before that purchase, and all progress since then will be lost.

Community Discord

Ask other players for tips, share strategies and get help in our Discord server. Bug reports and suggestions have their own channels. For account, save or purchase problems, please send a ticket or email us so we can look up your Player ID privately.

Email

Can't open the game? Email support@bastionidle.co.uk. Include your Player ID (Settings › Account) and device model.

Is my progress saved?

Yes. The game saves on your device and to the cloud when online. Reinstalling on the same account restores it; on a new device the newest save is offered. To move your game to a new device, first link your Google Play account in Settings › Account › “Link Google Play account”, then choose “Sign in with Google Play” on the new device.

How do I restore purchases?

Sign in to the same Google Play or Apple account and open the Store; one-off purchases are restored automatically. Email us with your order ID if something is missing.

Why can't I enter the tournament?

Tournaments need the latest game version. Update from Google Play or the App Store and try again.

How do I change ad consent?

Settings › Privacy options reopens the consent form, where you can change or withdraw consent for personalised ads.

How do I hide my progress from the wiki?

Settings › Account › “Show my progress on the Bastion wiki”: switch it off.

How do I delete my account?

See account deletion.